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ISO 27001 Certified
GDPR Compliant
PIPEDA Compliant
Introduction
Look, we get it - privacy policies can be a real snooze-fest. But stick with us here, because this stuff actually matters.
At Kytherion Spire Logistics, we've been hauling cargo to some pretty remote places since we started operations. That means we deal with sensitive shipment data, customs info, and client details every single day. We're not gonna mess around with your privacy - it's as important to us as making sure your package actually gets to that mountain research station in one piece.
This policy covers everything we do with your information when you use our services, visit our website, or give us a call about getting something shipped to the middle of nowhere. We're based in Vancouver, BC, Canada, so we follow Canadian privacy laws (PIPEDA, specifically), plus we've made sure we're good with GDPR and other international standards because, well, we're an international freight company.
Alright, let's break down what we actually need from you and why:
Personal & Business Details
- Contact stuff: Name, email, phone number, company name - pretty standard. Can't ship your cargo if we can't reach you, right?
- Addresses: Pickup and delivery locations. Sometimes these are GPS coordinates if you're shipping to a research camp or remote site.
- Payment info: Billing address, payment method details (though we don't store full credit card numbers - our payment processor handles that).
- ID documents: For customs clearance and cross-border stuff, we might need passport copies or business registration docs.
Shipment Information
- What you're shipping (descriptions, weights, dimensions)
- Cargo value and insurance details
- Special handling requirements (like if it needs temperature control or if it's hazardous)
- Customs declarations and tariff codes
- Tracking preferences and notifications
Technical Data
- IP address, browser type, device info when you use our site
- Login credentials if you've got an account with us
- Website usage data - what pages you visit, how long you hang around
- Cookies and similar tracking tech (more on that later)
How We Use Your Information
We're not collecting data just for fun - here's what we actually do with it:
Service Delivery
Processing shipments, coordinating pickups and deliveries, managing air cargo operations to remote locations, handling customs clearance, and keeping you updated on where your stuff is.
Billing & Payments
Invoicing, processing payments, managing your account, handling refunds or claims when something goes sideways.
Customer Support
Answering questions, troubleshooting issues, providing quotes, and generally making sure you're happy with our service.
Improvements
Analyzing trends, figuring out what routes work best, improving our website, and developing new services for challenging terrain.
Legal Stuff
Complying with customs regulations, transport laws, safety requirements, and responding to legal requests when we have to.
Marketing
Sending service updates, promotional offers, or newsletters - but only if you've said it's cool. You can opt out anytime.
Security Measures
We take security pretty seriously - can't be shipping to high-altitude research stations and remote mining operations without solid data protection. Here's what we've got in place:
Encryption
SSL/TLS for data transmissionSecure Storage
Encrypted databases & backupsAccess Control
Limited employee accessWe've got firewalls, regular security audits, employee training, and all that good stuff. Our systems are monitored 24/7, and we've got incident response protocols ready to go if something weird happens.
That said, no system is 100% bulletproof. We do our best to protect your data, but you should also do your part - keep your passwords secure, don't share login credentials, and let us know if you notice anything suspicious.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. Here's the rundown:
Essential Cookies
These keep the site working. They remember you're logged in, keep your shopping cart intact, maintain your session. Can't really use the site without these.
Analytics Cookies
Help us understand how people use the site - what pages are popular, where folks get stuck, that kind of thing. We use this to make the site better.
Preference Cookies
Remember your settings, like preferred language or notification preferences.
Marketing Cookies
Track whether you've seen certain ads or content. These are optional - you can disable them through our cookie banner.
You can control cookies through your browser settings, but heads up - disabling certain cookies might make parts of the site wonky or not work at all.
Your Privacy Rights
You've got rights when it comes to your data. Here's what you can do:
Access Your Data
Request a copy of what personal info we've got on you. We'll get it to you within 30 days.
Correct Your Data
Got outdated or wrong info in our system? Let us know and we'll fix it.
Delete Your Data
Request deletion of your personal info (though we might need to keep some stuff for legal or accounting reasons).
Data Portability
Get your data in a format you can take to another service provider.
Object to Processing
Say no to certain uses of your data, like marketing.
Opt-Out of Marketing
Unsubscribe from promotional emails anytime - there's a link at the bottom of every marketing email we send.
Heads up: If you're in the EU, UK, or certain other regions, you've got additional rights under GDPR. If you're in California, CCPA gives you some extra protections too. Just let us know where you're based when you reach out.
How Long We Keep Your Data
We don't hang onto your data forever - that'd be weird and unnecessary. Here's the typical timeline:
| Data Type | Retention Period | Reason |
|---|---|---|
| Shipment Records | 7 years | Tax and customs regulations |
| Account Information | 3 years after last activity | Business records |
| Payment Data | 7 years | Financial reporting requirements |
| Marketing Data | Until you opt out | Consent-based |
| Website Analytics | 26 months | Industry standard |
| Support Tickets | 3 years | Service improvement |
After these periods, we'll either delete your data or anonymize it so it can't be traced back to you. Some stuff we're legally required to keep longer - we can't just toss tax records after a year, no matter how much we'd like to.